Shopify: Troubleshooting & FAQs

Find below the most common questions and issues for which fellow Shopify brands request help. 

Please reach out to us at hello@stamped.io if your question is not addressed below.


In This Guide

Widget-related

  1. Why does the Review Widget not appear on my store after I have installed the app?
  2. It seems that only the Main Review Widget was automatically installed in my theme? How about the Star Rating Badges?
  3. The Display Widget does not seem to display all my reviews.
  4. How do I install the Display Widgets in my store?
  5. I have changed/updated my theme and none of the Widgets are showing up now?
  6. I can see the Widget, but the buttons/pagination does not seem to be working?

Dashboard-related

  1. I have installed the app, what's next? Do I have to do anything to generate the review emails?
  2. I can't seem to log into the app using my email address, help!
  3. I am seeing the error message "It seems that Stamped Widget codes isn't detected in your theme".

Widget-related

  1. Why does the Review Widget not appear on my store after I have installed the app?
    Our installation script is unable to cover every type of theme in Shopify, so there will be cases where the codes fail to install due to the difference in file/code structure. We recommend using the following guide to assist you with manual installation of the Widget codes.

    *Note: support for the installation process is limited to merchants on paid plans, please contact billing@stamped.io to upgrade now!"

  2. It seems that only the Main Review Widget was automatically installed in my theme? How about the Star Rating Badges?
    Our installation script only covers the Main Review Widget and script codes. The Star Rating Badge is manually installed with the following guide.

  3. The Display Widget does not seem to display all my reviews.

    Our Display Widgets (with exception of the Main Review Widget) only display 5-star reviews by default. The "minimum rating" attribute will have to be added to the Widget codes if you would like to display reviews of lower ratings:  For Shopify 2.0, you can find the "Minimum Rating" attribute in the Shopify Theme Editor

    Another possible cause is incomplete product information for imported reviews (missing product image, title etc.). We strongly recommend importing your reviews using the steps in our importer guide closely and ensuring all mandatory fields are included.If you have already imported the reviews in bulk, please email us at hello@stamped.io and we can possibly fix the issue for you.

  4. How do I install the display widgets in my store?
    For Shopify 2.0, you can follow the guide here.

    If the above method is not working for your store, we have no standardized guide on the installation of the Widget codes due to the difference in code/file structure for each theme in Shopify. 

    If you require assistance with installation, please email us at  hello@stamped.io

  5. I have changed/updated my theme and none of the Widgets are showing up now?
    The Review Widgets will have to be reinstalled with a change/update of theme using the following guide.

  6. I can see the widget, but the buttons/pagination does not seem to be working?
    This is due to a missing script in the theme. You can install the script using this following guide (Step 1).

Dashboard-related

  1. I have installed the app, what's next? Do I have to do anything to generate the review emails?
    Review emails will start generating for any new orders once the app is installed and sent out at the scheduled date (default 14 days after fulfilment). If you need more time to set up the dashboard, we recommend disabling the review request emails in the Email Sequence Settings:

    We recommend the following guides to assist you with setting up the app: 
    Getting Started - Shopify
    Setup - Tips and Best Practice for Customizing Review Requests

  2. I can't seem to log into the app using my email address, help!
    Shopify users must to log into Stamped through Shopify's admin app page, due to how Stamped is integrated into the e-commerce platform. If you are facing issues logging into the dashboard, clearing the browser cache and cookies will usually resolve the issue.
    Please email us at  hello@stamped.io if you're still having an issue.
  3. I am seeing the error message "It seems that Stamped widget code isn't detected in your theme".
    This would likely happen to Shopify Vintage Themes. The error message can be ignored if the Main Review Widget is showing up well on your store's product pages, as our app is checking a few specific files in the theme for the Widget code. If you have accidentally pressed the button and created a duplicate Widget, it can be removed by deleting the Widget code in the last line of the product.liquid file.