Import Review Request Emails

Have retail store customers or orders placed outside of the ecommerce platform that you also want to send review requests to?  

*Note: If you have orders placed prior the installation of our app and like to send review emails to your past customers, you can simply Import History Order

** This feature is available on any paid plans.

In This Guide

Importing The Review Requests

1. Download CSV File (Need an example to refer? Click here)

2. Fill in the customer's and order details

3. Import the CSV File to our app

Import Template Guideline

The table below describes the headers of the CSV file (the top row) and types of information that belongs in each column:

Header Name Review Request Information
The customer's email address
firstName (required)

The customer's first name
lastName (optional)

The customer's last name
location (optional) City or Country
orderNumber (required) An identifier number for the customer's order

*Note: Has to be unique for each order
orderId (required) An identifier number for record

*Note: Has to be unique for each order
orderDate (optional) The date of purchase

Format: YYYY-MM-DD
productId (optional) A system-generated product identifier, not SKU.

Here's a guide for finding the Product ID in your e-commerce platform.
productTitle (optional) Name of the product in your store
productImageUrl (optional) The web address of the product image.

Here's how you can get the URL of the Product Image
1. Right-click on the product image
2. Copy Image Address

An example of the Product Image Url:

productUrl (optional) The web address of the product page
phoneNumber (optional) Phone number of the customer, required if you are intending to send the review request through SMS.
Kindly take note that the country code will have to be included in the phone number (eg. +112345678)